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FAQs & Tips

General questions

  • What is theZouk?
  • Forgotten your password?
  • Problems using the website?


  • Traveller's questions

  • How do I cancel my theZouk registration?
  • How quickly will I receive offers?
  • How do I cancel a reservation?


  • Accommodation provider's questions

  • How do I change my email address?

  • How do I make my offer really appealing?
  • Why is the map link on my offer presentation not working?
  • How can I make sure the requests I receive are a good match for my accommodation?
  • How do I stop receiving notification e-mails when requests come in?
  • Why did the request disappear from my inbox?

  • What does it cost to use theZouk’s service?
  • How is the fee paid?
  • When is the fee paid?
  • Is the fee refundable if a traveller cancels a reservation?
  • Do I have to sign a contract?
  • How do I cancel my theZouk registration?


  • What is theZouk?

    Read about us here: About theZouk

    Forgotten your password?

    Log in, enter your e-mail address under 'Forgotten your password?' then click 'send'. Within a couple of minutes you will receive your password by e-mail.

    Problems using the website?

    theZouk’s website has been designed to work with the most popular internet browsers and is best viewed with the latest versions. We recommend Internet Explorer 7, Mozilla Firefox 3 and Safari 3.1 or later versions. If you are experiencing problems please check your browser for compatibility. Also remember to update your browser software with the latest service packs and patches. theZouk uses JavaScript, so make sure this security setting is activated too.

    If you are still experiencing problems then please Contact Us and we’ll do our best to help.


    FAQs for travellers

    How do I cancel my theZouk registration?

    You can cancel your registration at any time. Simply log-in using your e-mail address and password, select ‘My profile’ and click on ‘Cancel your registration’ on the bottom right of the page.

    How quickly will I receive offers?

    All offers come to you directly from the accommodation providers, so it will depend on what they have available and how quickly they can respond – it could be in minutes, or it could take days. Availability may also change as rooms and places become free. As long as your request is active you can receive offers at any time, which is one of the great advantages of using theZouk!

    How do I cancel a reservation?

    If the offer you accepted allows it, all you have to do is click the button "Cancel" next to the reservation in question. theZouk will then ask the accommodation provider to confirm the cancellation. Please remember that you are obliged by the terms and conditions in the offer you accepted. In some cases there may be penalties involved, depending on how late you cancel. If the "Cancel" button is not shown next to the reservation it is because it can no longer be cancelled.



    FAQs for accommodation providers

    How do I change my email address?

    Simply send us the new email address using 'Change my e-mail address' under 'Contact us' at the bottom of each page and we will change it for you immediately.

    How can I make my offer look appealing?

    Make sure your profile includes pictures and a detailed description of your accommodation. To do this, click on ‘My profile’ and complete the ‘Accommodation details’ section as fully as possible. Then click on ‘Pictures’ to upload your photographs. To see how your information will appear to prospective clients, click on ‘My presentation’. You can make changes to your presentation at any time just by repeating the steps above.

    Why is the map link on my offer presentation not working?

    You probably just need to update or re-enter your details. First make sure your visiting address is correctly entered, then go to the ‘Show on map’ section of ‘Accommodation details’ and delete the old link. Finally simply click ‘save’ and the map link will be updated.

    How can I make sure the requests I receive are a good match for my accommodation?

    All you need to do is filter the requests coming in to your inbox so you receive more of the ones you want and less of the ones you don’t. To do this log-in and click on ‘My profile’, then ‘Accommodation details’. Check and update your ‘Price level’, ‘Type of accommodation’ and ‘Facilities’ details. You should start to receive more targeted requests.

    How do I stop receiving notification e-mails when requests come in?

    To stop notification emails but still receive requests and send offers through your theZouk account, log-in and click on ‘My profile’. Go to the tick box at the bottom of the page that says ‘Use email to keep me informed’. Click on the box to remove the tick.

    Why did the request disappear from my inbox?

    All requests and offers are valid for a limited time, until they expire, are withdrawn or accepted.
    There are two reasons why a request might disappear from your inbox:
    - If the client has accepted an offer from another provider or they have withdrawn the request.
    - If you have made changes to your accommodation details the request may no longer match what you are offering, in which case it will have been filtered out of your inbox. However, you may still find it in the 'My region’ section which you’ll find at the top of the ‘Requests received’ page.

    What does it cost to use theZouk’s services?

    All you pay is €8 (excl. VAT if applicable) for every offer accepted by the client. There are no monthly, yearly or registration fees and no limit to the number of requests or offers you can make.

    How is the fee paid?

    We have chosen to work with PayPal. Owned by Ebay, they are experts in secure payments over the internet and accept most credit cards, as well as payments via your bank account. Do visit the PayPal website for more information.

    When is the fee paid?

    Our fee will automatically be charged to your account in theZouk when a client accepts your offer. We keep a detailed online record of all transactions as well as PDFs of your invoices which you can check and download from the ‘Your payments’ page when you log-in. Once a month theZouk will automatically summarize your account and send your invoice (covering charges and credits for reservations with arrival date the month before) by email to you. Payment is due 20 days after invoice date.

    Is the fee refundable if a traveller cancels a reservation?

    Yes, as long as the client cancels via theZouk (if the client contacts you directly you must direct them to theZouk). theZouk will inform you via email that the client wants to cancel the reservation, and it is up to you to accept and confirm this. If you do, we will automatically credit your account with our fee, thereby reducing the total of the invoice for that month.

    Do I have to sign a contract?

    No. Because we are simply introducing you to prospective clients and not acting on your behalf or managing any payments there’s no need to negotiate a contract. All you need to do is read and accept our Terms and Conditions the first time you register.

    How do I cancel my theZouk registration?

    You can cancel your registration at any time. All you have to do is log-in using your e-mail address and password and select ‘My profile’. Then click on the ‘Cancel your registration’ link.
    Any outstanding fees for successful offers will simply be billed to your credit card before your card details are deleted from the Payment Service Provider’s system.